Recently, there are a number of issues related to customs clearance issues in Brazil. Korgou is using no return policy when it comes to Sea parcel service since there is no return option for Sea parcel, which means that packages with Sea parcel service cannot be returned using Sea service from the destination and that is why we are not able to do return process on Sea parcel service. On top of that, insurance service on Sea parcel to Brazil is not available due to the rejection of insurance company. Customers should acknowlege these notice before submitting forward application.