I used to like Korgou but their customer service has been getting worse lately. The last package that I received was in a very bad condition. The items inside were poorly packaged even though they raised their fees for repacking to more than double what I used to pay for my small packages. The assisted purchase orders were shipped exactly as they were sent by the sellers with no extra protection at all. Because of this, most of the photocards and POBs got damaged during shipping because of the heavier packages crushing them or bending them.
When I email or message them to understand the fees for assosted purchase, they don’t reply. Assisted purchase fee is 5000 won on their main info page while in their FAQ they are 10000 won for the same thing, so I don’t understand which is the right one. Even the won to dollar conversion is much higher than the current exchange rates including eximbay fees and when I ask, I don’t get a proper answer.
I’ve never been more upset with a service in my life that I had to write a bad review. I honestly hope they improve because this is probably the last time I’ll use their service if this is how things will be from now on.