Notices
Notice regarding National Holidays on May
Hello, this is KorGou Customer Service Department. As May is coming closer and closer, we would inform you that there would be holidays. Since our works would be paused in these days, we hope our dear customers make reference to this notice in order to prevent from confusion for usage of our service. May 5:
Log in Problem
Currently, system checks are being carried out due to login problem in some countries. We apologize for the inconvenience in using the service, and we will solve the problem as soon as possible. If you can’t use the service because you can’t log in, please request the service by e-mail and we’ll proceed sincerely.
Postponement of Assisted Purchase
Hello, this is KorGou Service Center. We hope you enjoy happy April with KorGou. Today, we inform you that Assisted Purchase can be delayed on Friday, April 21 because of system maintenance. It indicates Purchase and Transfer services would be suspended on this day. We would appreciate if you make reference to this notice. Thank
Regular system maintenance
Hello, this is KorGou Service Center. Currently, Korgou is conducting a regular system maintenance, and the function of attached files, including photos, may not be smooth during this process. This system maintenance may take about 3~4 days as of today and we would appreciate your understanding. We would try our best to solve this problem
Korean National Holiday, Samiljeol????????
Hello, this is KorGou Service Center. Today we inform you that KorGou would get a day off on March 1 in KST. This day is Korean national holiday called Samiljeol. So we would be grateful if you use our service or send us any inquiries before or after. We always appreciate to our customers who
KORGOU TRIP TO BANGKOK WITH K-CULTURE
สวัสดีค่ะ (Hello)!We are going to have 1st ‘KorGou Trip’! We will see our dear Supporters in Bangkok on March 17. Get ready for enjoying our K-culture fair! Once you join KorGou and use our service, we will directly pass on your items. Then, you can save shipping fee! Only for items that arrive at the
Disposal service notice
Hello, this is Korgou Service Center. Today we inform this notice to give you guideline when you fill in [Disposal notes] of Disposal service. If your instructions are consisted of vague meaning in the note, wrong result can be caused by misunderstanding. So we suggest that you fill the note with clear and specific contents
The limitation of weight in K-packet
Hello, this is Korgou Service Center. Today we post this notice to make clear regarding K-packet. Korea Post does not allow to ship packages for the parcels with gravitational or volumetric weight heavier than 2kg through K-packet.Nevertheless, if you choose K-packet option for such parcel, the forwarding application would be stated “Disputed / Problematic”. So
